Refunds and Returns
Return Period
Our returns and refunds policy allows returns within 90 days from the purchase date. If 90 days have passed, we can no longer offer a full refund or exchange.
Eligibility for Returns
To qualify, your item must be unused, in the same condition as received, and in its original packaging. Returns are not accepted for perishable items (such as food, flowers, newspapers, or magazines), intimate or sanitary products, hazardous materials, or flammable liquids or gases. Additionally, gift cards and downloadable software products are non-returnable. A receipt or proof of purchase is required, and please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted for items that show obvious signs of use, are not in their original condition, or are damaged or missing parts for reasons not caused by our error.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within a certain number of days.
Late or Missing Refunds
- First, recheck your bank account.
- Then, contact your credit card company, as posting can take time.
- Finally, check with your bank regarding processing delays.
If you still haven’t received your refund, please contact us at info@linguaink.com.
Sale Items
Only regular-priced items are eligible for refunds; sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. To exchange an item for the same product, email us at info@linguaink.com and send your item to:
1755 N Tomahawk Island Dr, Ste 1008, Portland, Oregon 97217.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return’s value via a mailed gift certificate once the item is received. If not marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be issued to the gift giver, who will be notified of your return.
Shipping Returns
Return your product by mailing it to:
1755 N Tomahawk Island Dr, Ste 1008, Portland, Oregon 97217.
You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted. Transit times for exchanges may vary based on your location. For higher-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For any questions regarding refunds and returns, please contact us at info@linguaink.com. We are committed to working with you to find a solution.